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Frequently Asked Questions
We provide brief answers to the most commonly asked questions below. Please contact us at anytime if any question isn't answered to your satisfaction or if you have an additional question. We would be happy to talk with you.
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general
General Q&A
Q: The Interactive Floor Plan and Virtual Tour do many of the same things. When would I use one solution over the other?
A: The Interactive Floor Plan and Virtual Tour have some overlapping features. If either solution is used independently, you would use the Interactive Floor Plan to present the entire overview of your venue, present items on each floor level, and show the flexibility of your meeting space options by partitioning meeting spaces into any configuration. You would use the Virtual Tour to visually walk through and show the ambience of the venue. However, most often our Clients use both solutions together with a full feature set of the Interactive Floor Plan and a simplified version of the Virtual Tour to provide the best over-all solution to Event Planners.
Q: If we change our website or web design vendor can we still use our iMap Solutions?
A: Yes, all of iMap's solutions are capital assets. One of the many advantages of working with iMap is that our solutions are stand-alone applications that are entirely independent from your web design/development firms.
Q: How long would it take to build our venue's iMap Solutions?
A: Our delivery time frames are dependent on what solution or solutions we are creating for your Venue. It can range from 1 week to 8 weeks, with most solutions being delivered in 3-5 weeks. Go to the Information Tab and then Pricing / Budget Calc. page, and if you provide us with some information about your Venue and tell us what solutions you are interested in, we can give general pricing information and accurate delivery time frames.
Q: Do we need anything technically to operate and run iMap Solutions?
A: All you need to run iMap's solutions is access to the web. Our solutions are web-based and we create and manage everything for you. No matter what operating system, hardware or software technologies you use, iMap solutions will work in your environment.
Q: How do we incorporate or launch iMap's Solutions from our website?
A: It’s incredibly easy to launch our solutions. As web-based solutions, if launching iMap's applications from a website, the only thing needed is a link (url). You can decide to either present iMap's applications in its own window or within a web-pages iFrame. Either way, its easy for your web team.
Q: How much does iMap's Solutions cost?
A: iMap has 4 main solutions. Each solution has a different pricing structure associated with it. In addition each solution has various modules or add-ons customizable to each Venue. In addition to this, each Venue is very unique, both in size & layout. We always recommend that you request a demo with us so we can learn more about your Venue and discuss with you the best solutions to offer. You can also go to the Information Tab and then Pricing / Budget Calc. page, and if you provide us with some information about your Venue and tell us what solutions you are interested in, we can provide you with some general pricing information.
Q: Since you manage and host iMap's Solutions for our Venue, is there a fee associated with this?
A: Yes, for any of iMap's solutions there is an annual fee that covers licensing, hosting and maintenance. This fee is calculated as a standard % of the setup fee.
Q: We're a CVB and we have multiple facilities and venues that need iMap's solutions. Is there a solution designed for our CVB to present multiple properties?
A: Yes, there are a number of enterprise options iMap can provide to a CVB managing multiple Venues. This will require a personal visit from one of our Senior Partners. A great place to start would be to request a demo with us.
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Interactive Floor Plan
Q: What do we need to provide to get an Interactive Floor Plan (iFP) for our Venue?
A: There is very little we need to create and provide an iFP for your Venue. If you can provide us with your capacity chart, floor plans (in any format), logo, contact number, email address, and a preferred username and password, then we have all we need to create your iFP. Of course, while creating your iFP, we'll periodically communicate together to ensure you're satisfied with the progress.
Q: To create an Interactive Floor Plan for our Venue it was mentioned that iMap can work with our current floor plans (in any format), can you elaborate?
A: iMap can work with any floor plans that you currently have, whether is architectural drawings, jpg, pdf, eps, and even printed copies. Typically for best results, iMap utilize our unique approach to convert these into iMap's 3D facility overviews and 2D topographic floor plans. Simply give us what you have and we'll make it work.
Q: What would the cost be to provide the Interactive Floor Plan for our Venue?
A: We are always happy to discuss pricing. Unfortunately, its difficult for us to provide you with any degree of accurate pricing information without understanding your Venue, or what options to include or exclude in your custom Interactive Floor Plan. To help you get some general pricing information, we always recommend that you request a demo with us so we can learn more about your Venue and discuss with you the best solutions to offer. You can also go to the Information Tab and then the Pricing / Budget Calc. page, and if you provide us with some information about your Venue, we'll do our best to provide you with some pricing information for the Interactive Floor Plan.
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Event Space Library
Q: Can the Event Space Presentation Library work with both the Interactive Floor Plan and Virtual Tour?
A: Yes, the Event Space Library can be used on its own, but it works great with both the Interactive Floor Plan and iMap Virtual Tour. Have a look at both of their videos.
Q: What do we need to provide to get the Event Space Library for our Venue?
A: The Library is quite straight forward to set up for our clients. All we need from you is a capacity chart, logo, contact number, email address, and a preferred username and password.
Q: Can we manage and upload our own content in the Event Space Library?
A: Yes. The Library comes with a very easy to use Content Manager that provides you with complete control over the capacity, dimension, descriptive data and the images, setup diagrams, photos, Movies, 360's, PDF files, CAD files, ZIP files, and links to virtually any type of media for each meeting room and setup. To make it easier for you, and to ensure that you are up and running from day one, when creating the Library for your Venue, we import all your capacity chart's dimension and capacity data for each meeting space.
Q: What training is needed to use the Event Space Library Content Manager?
A: The Library's Content Manager is very well structured and easy to use. Anyone, with minimal computer skills, can work very efficiently and be fully functional using the Library's Content Manager. Within minutes you will be uploading and managing images, links, data etc., for each meeting space. If any help is needed, just call us and we'll walk you through any question you might have.
Q: What files types can we upload for our Meeting Space Library?
A: You can upload any jpg/jpeg file into the Library. You can also link to virtually any other file type such as, 360's, videos, AutoCAD's, .pdf's, etc.. When uploading a jpg/jpeg file the thumbnail is automatically created. When linking to a file, you can upload an image to represent that file and also select what type of watermark to place on stage for that file. This helps the Event Planner to know what type of file they will be viewing or downloading.
Q: Can we upload photos into ESP immediately from our mobile devices?
A: Yes. It's easy to upload images into the Library on the fly. For example, if from a phone, take a picture of a room's setup. Then securily log into the Library, and upload that photo directly from your phone.
Q: How many images, documents or multimedia items can we show for each meeting room setup?
A: The standard setting in the Library allows for 4 image or link slots for each setup in each meeting room. Keep in mind that you can link to files that have any number of pages, e.g. pdf documents or you can even link to zip files that can hold as many documents as you like. If you wish to have more than 4 slots, we can adjust that for you, keeping in mind that this will likely have a small impact on the annual hosting.
Q: What would the cost be to provide the Event Space Library for our Venue?
A: We are always happy to discuss pricing. Unfortunately, it is difficult for us to provide you with any degree of accurate pricing information without understanding your Venue better. Specifically we need to know how many meeting spaces do you wish to present and how many setup options you wish to present for each meeting room. Additionally, there is significant discounts available if combining the Meeting Space Library with both or either the Interactive Floor Plan and/or iMap's Virtual Tour. To help you get some general pricing information, we always recommend that you request a demo with us so we may obtain this information from you. You can also go to the Information Tab and then the Pricing / Budget Calc. page, and if you provide us with the your floor plans and a capacity chart, we'll do our best to provide you with pricing information for the Event Space Library.
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Venue Plans & Diagrams
Q: What type of data can you import into Venue Plans & Diagrams?
A: Venue Plans & Diagrams is designed to open and import Excel files. The data within in the Excel files needs to be in a specific format. If you have a unique data set in Excel - we'd have to map to it. We have successfully imported Excel files generated from Ungerboeck Software (USI), but in each case we will need to review the data prior to confirming we can import it. As an edge computing application, Venue Plans & Diagrams saves Event Plans as an Excel file, and of course we will be able to open those automatically.
Q: In Venue Plans & Diagrams, can we create Plans manually - without importing any data?
A: Yes, you do not need to import data. Venue Plans & Diagrams was developed to ensure that anyone would be able to manually create Event Plans very easily and quickly. If you look at the Venue Plans & Diagrams Video - you will see how easy it is to populate your floor plans and generate a rooms list. Once your work is done, you can save your work as an Excel file. You can then re-open that file later to do more work with it.
Q: Can our Event Planning Clients review their Event Plans online using Venue Plans & Diagrams and can they create their own Event Plans?
A: Yes, clients can review their own Event Plans online. Provide them a link to Venue Plans & Diagrams and send them the Excel file Plan. Tell us if you want clients to be able edit their own Event Plans and we set that up.
Q: We are concerned about keeping Event Plans private. How can we be sure that they can't been seen by any 3rd party?
A: Venue Plans & Diagrams is an edge computing application. This means, even though you're working online creating Event Plans, all the data is stored as an Excel file to your own hard-drives. Because of this, Event Plans are entirely safe. Even iMap staff cannot see the work being done or has access to the files being saved.
Q: What would the cost be to provide Venue Plans & Diagrams for our Venue?
A: We are always happy to discuss pricing. Unfortunately, it is difficult for us to provide you with any degree of accurate pricing information without understanding your Venue, specifically the number of levels, the number of meeting spaces and how each flexible space can be configured. To help you get some general pricing information, we always recommend that you request a demo with us so we may obtain this information from you. You can also go to the Information Tab and then the Pricing / Budget Calc. page, and if you provide us with your floor plans and a capacity chart, we'll do our best to provide you with pricing information for Venue Plans & Diagrams.
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iMap Virtual Tour
Q: Do you provide the photograhy iMap's Virtual Tour?
A: Yes, we do provide the on-site photography services for our Virtual Tour. As a matter of fact we recommend having iMap perform this service to ensure the best quality and performance of the 360 images. We can also use the equirectangular photos that you might already have and incorporate those into the Virtual Tour.
Q: What would the cost be to provide iMap's Virtual Tour for our Venue?
A: We are always happy to discuss pricing. Unfortunately, it is difficult for us to provide you with any degree of accurate pricing information without understanding your Venue, or what options to include or exclude in your custom iMap Virtual Tour solution. To help you get some general pricing information, we always recommend that you request a demo with us so we can learn more about your Venue and discuss with you the best solutions to offer. You can also go to the Information Tab and then the Pricing / Budget Calc. page, and if you provide us with some information about your Venue, we'll do our best to provide you with pricing information for the iMap Virtual Tour.
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