~ Frequently Asked Questions

 

Answers to some of the most asked questions are below.  Please contact us at anytime if you have a question not addressed below.

 

Q: What is the difference between your Interactive Floor Plan (iFP) and your Event Space Presentation Library (ESP)?

A: Both are independent applications that can work alone or with each other.  The iFP can incorporate a 3D interactive model of your entire facility and will incorporate 2D interactive floor plans for each level.  ESP is a content management system that manages and contains all your meeting rooms assets and presents those assets online - organized by meeting rooms and setups.  Use ESP Library to search for a specific event space, share information, & request to book space.  Ask for a demo to have a representative show you both of the applications and how they work independently & together.  

 

Q. Can the Interactive Virtual Tour (iVT) work with the Event Space Presentation Library (ESP)?

A. Yes, that is the best way to present your virtual tour by interactively showing the content/information about each meeting space.  Ask for a demo to have a representative show you both of the applications and how they work independently & together.  

Q: What do we need to do to get an Interactive Floor Plan (iFP) for our Venue?

A: There is very little we need to create and provide an iFP for your Venue. If you can provide us with your capacity chart, floor plans (in any format), logo, contact number, email address, and a preferred username and password, then we have all we need to create your iFP.  Of course, while creating your iFP, we'll periodically communicate together to ensure you're satisfied with the progress.

Q: What do we need to do to get ESP for our Venue?

A: To set up ESP Library is even easier.  All we need from you is a capacity chart, logo, contact number, email address, and a preferred username and password.  

Q: If we change our website or web design vendor can we still use our iMap Solutions (iFP, ESP, iVT)?

A: Yes, all of iMap's Solutions are capital assets.  One of the many advantages of working with iMap is that our solutions are stand-alone applications that are entirely independent from your web design/development firms.  When changing your website vendor, or just changing your brand/website, there is no need to recreate everything from scratch.  In addition, our solutions are brand sensitive, so it's easy to re-brand along with your new website's brand & colors.

 

Q: How long would it take to build our venue's iMap Solutions?

A: It typically takes approximately 2-3 weeks to provide an iFP, ESP or iVT for a venue.  But this depends on a few variables such as the size of the venue & current project workloads.  

 

Q: Do we need anything technically to operate and run ESP?

A: No, our solutions are web-based that we create and manage for you. No matter what operating system, hardware or software technologies you use, ESP will work in your environment.

Q: How do we launch iMap's Solutions from our website?

A: It’s incredibly easy to launch our solutions from your website.  Create links (image, text) which we provide, and place on your website, that when clicked-on, will automatically open and run your iMap Solution.   This process takes no more then 2-4 minutes for your web team to do.  You may also place iMap's Solutions in an iFrame on your website, which is just as simple.      

 

Q: How can we give people access to iMap's Solutions?

A: Since our solutions are web-based, its available to anyone who has a device and internet access. There is nothing to download or install - Our solutions are immediately available in virtually any browser and usable on virtually any desktop, tablets and iPhones, etc. Simply create a link to launch from; a website, an email message, a social media page, text, etc.

Q: Previously, you mentioned that floor plans (in any format) are required to build our iFP, can you elaborate?

​A: From virtually any floor plan format or presentation, from architectural drawings to simple 2d image files, we utilize our unique approach to convert these into iMap's well-known 3D & 2D facility overview and topographic interactive floor plans. We try to make it as easy as possible for you - just give us the floor plans you use and we'll be able to work with them.

 

Q: Can we manage and upload our own content for each meeting room in ESP?

A: Yes. ESP comes with a very easy to use Content Manager that provides you with complete control over the capacity, dimension, descriptive data and content, images, setup diagrams, photos, Movies, 360's, PDF files, CAD files, ZIP files, and links to virtually any type of media for each meeting room and setup.  To make it easier for you and to make ESP very functional from day one, we also import all your capacity chart's dimension and capacity data for each meeting space. 

Q: How easy is it to use the Content Manager in ESP?

A: The Content Manage in ESP is called ESP Manager which is very easy to use. Anyone, with minimal computer skills, can work very efficiently and be fully functional in ESP Manager within about a 5 to 8 minutes time frame. With ESP you're up and running right away - uploading and managing your images, diagrams, and links for your meeting space.

 

Q: What type of files can we upload for our meeting space presentation?

A: Technically you can upload any jpg/jpeg file into ESP. If you wish to present any other type of media such as, 360's, videos, AutoCAD's, .pdf's, or any virtually any other type of multimedia for your meeting room presentation, you can simply link directly to any of these files online using ESP.

Q: Can we upload photos into ESP immediately from our mobile devices?

A: Yes.  It's easy to upload images into ESP on the fly.  For example, if you have an iPad or iPhone, take a picture of a rooms setup, log into ESP Manager and upload that photo right away into that room. That photo will be immediately view-able and displayed live for everyone to see.  

Q: How many images, documents or multimedia items can we show for each meeting room setup?

A: The standard setting in ESP Manager allows for 4 slots in which to present your images, documents or multimedia for each meeting room's setup. However, if you wish to have more slots, we can adjust that for you, keeping in mind that this will likely have a small impact on the annual hosting.

 

Q: How much does iMap's Solutions cost?

A: There are structured pricing models for our iFP, ESP & iVT, based on numerous variables.  We cannot provide an accurate quote here, but our solutions are very affordable.  If you can provide the details of your venue, we can provide a guaranteed price quote with a 24-hour period.

Q: Since you manage and host iMap's Solutions, is there a hosting fee?

A: Yes, there is an annual license fee that covers the yearly hosting and maintenance. The license fee is calculated as a standard % of the setup fee. This ensures that your solution(s) are running smoothly throughout the year.

 

Q: For our budgeting purposes, can we scale the implementation of iMap's Solutions? Can we either have the iFP or ESP, or iVT first and get either of the other solutions later?

A: Of course. We are very sensitive the needs of our clients and we're always happy to work within your budget and deliver our solutions in stages if that works best for you.

 

Q: We're a CVB and we have multiple facilities and venues that need ESP. Can we get a version of ESP that works for multiple properties all at once?

A: Yes. We have an enterprise version of ESP that presents multiple properties. In this version, each individual venue; has access to their own ESP, can upload assets for their own meeting rooms, and can present their own ESP online. The CVB presents all the combined properties online which finds, presents, and shares the combined information from all the participating venues. 

 

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