Frequently Asked Questions
Provided below are the answers to some of the questions we receive most often. If you cannot find the answer to your question here, please contact us at anytime and we will answer your specific question immediately.
Q: What is the difference between ESP and ESP Library?
A: ESP is our full solution that incorporates a 3D interactive model of your entire facility and 2D interactive floor level plans, which ties into ESP Library. Have a look at this ESP demo. ESP Library manages and contains all your meeting rooms assets and presents those assets online - organized by meeting rooms and setups. Use ESP Library to search for a specific event space. ESP Library has a built in content manager that allows you to manage, edit and organize all your meeting room assets. Have a look at this ESP Library demo.
Q: What do we need to do to get ESP for our Venue?
A: There is very little we need to create and provide ESP for your Venue. If you can provide us with your capacity chart, floor plans (in any format), logo, contact number, email address, and a preferred username and password, then we have all we need to create ESP for your venue. Of course, while creating ESP for your venue, we'll periodically communicate together to ensure you're satisfied with the topographic and 3D renderings of your entire facility.
Q: What do we need to do to get ESP Library for our Venue?
A: To set up ESP Library is even easier. All we need from you is a capacity chart, logo, contact number, email address, and a preferred username and password.
Q: If we change our website can we still use our ESP?
A: Yes, ESP is a capital asset. Our clients change their brand and websites, and do not wish to be tied down to one outsourcing web design/development firm. One of the many advantages of ESP is that it is a stand-alone application that is entirely independent from your website. So, there's no need to recreate everything from scratch each time your website changes. ESP is also brand sensitive, so it's easy to match ESP with your new website's brand & colors.
Q: How long would it take to build our venue's ESP?
A: It typically takes approximately 2-3 weeks to provide ESP for a Venue. But this depends on a few variables such as the size of the venue and our current project workloads.
Q: Do we need anything technically to operate and run ESP?
A: No. ESP is a web-based application that we create and manage for you. No matter what operating system, hardware or software technologies you use, ESP will work in your environment.
Q: How do we launch ESP from our website?
A: It’s incredibly easy to launch ESP from your website. Typically, our clients launch ESP by creating a link, which we provide, on your website, which can consist of simple text, or an image, that when clicked-on, will automatically open in a new window and run ESP. This process takes no more then 2-4 minutes for your web team to do. You may also place ESP within an iframe on your website, which is just as simple.
Q: How can we give people access to ESP?
A: Since ESP is a web-based application, its available to anyone who has a device and internet access. There is nothing to download or install - ESP is immediately available in virtually any browser and usable on virtually any desktop, tablets and iPhones, etc. Simply create an ESP link to launch ESP from; a website, an email message, a social media page, text, etc.
Q: Previously, you mentioned that floor plans (in any format) are required to build our ESP, can you elaborate?
A: From virtually any floor plan format or presentation, from architectural drawings to simple 2d image files, we utilize our unique approach, to convert these into iMap's well-known 3D facility overview and topographic interactive floor plans that are then implement into ESP. We try to make it as easy as possible for you - just give us the floor plans you use and we'll be able to work with them.
Q: Can we manage and upload our own content for each meeting room?
A: Yes. ESP comes with a very easy to use Content Manager that provides you with complete control over the capacity, dimension, descriptive data and content, images, setup diagrams, photos, Movies, 360's, PDF files, CAD files, ZIP files, and links to virtually any type of media for each meeting room and setup. To make it easier for you and to make ESP very functional from day one, we also import all your capacity chart's dimension and capacity data for each meeting space.
Q: How easy is it to use the Content Manager in ESP?
A: The Content Manage in ESP is called ESP Manager which is very easy to use. Anyone, with minimal computer skills, can work very efficiently and be fully functional in ESP Manager within about a 5 to 8 minutes time frame. With ESP you're up and running right away - uploading and managing your images, diagrams, and links for your meeting space.
Q: What type of files can we upload for our meeting space presentation?
A: Technically you can upload any jpg/jpeg file into ESP. If you wish to present any other type of media such as, 360's, videos, AutoCAD's, .pdf's, or any virtually any other type of multimedia for your meeting room presentation, you can simply link directly to any of these files online using ESP.
Q: Can we upload photos into ESP immediately from our mobile devices?
A: Yes. It's easy to upload images into ESP on the fly. For example, if you have an iPad or iPhone, take a picture of a rooms setup, log into ESP Manager and upload that photo right away into that room. That photo will be immediately view-able and displayed live for everyone to see.
Q: How many images, documents or multimedia items can we show for each meeting room setup?
A: The standard setting in ESP Manager allows for 4 slots in which to present your images, documents or multimedia for each meeting room's setup. However, if you wish to have more slots, we can adjust that for you, keeping in mind that this will likely have a small impact on the annual hosting.
Q: How much does ESP Cost?
A: For ESP Library see ESP Library Pricing. For ESP - this is a hard question to answer because each venue is different in size, layout, number of meeting rooms, etc. However, we do have a structured pricing model and if you let us know more about your venue, we can calculate a guaranteed price quote with a 24-hour period.
Q: Since you manage and host the ESP application, is there a hosting fee?
A: Yes, there is an annual license fee that covers the yearly hosting and maintenance. The license fee is calculated as a standard % of the ESP setup fee. This ensures that your ESP is running smoothly throughout the year.
Q: Can we use ESP as a walk-through tool?
A: Yes you can. While walking clients through your facility, take a tablet with you to show clients where you are in your facility, while providing all the detailed and pertinent information about your meeting space - all at the tip of your fingers.
Q: For our budgeting purposes, can we scale the implementation of ESP? Can we either have the interactive floor plan or the meeting room presentation part first and get the remaining part implemented next year?
A: Of course. We are very sensitive the needs of our clients and we're always happy to work within your budget and deliver ESP in stages if that works best for you.
Q: We're a CVB and we have multiple facilities and venues that need ESP. Can we get a version of ESP that works for multiple properties all at once?
A: Yes. We have an enterprise version of ESP that presents multiple properties. In this version, each individual venue; has access to their own ESP, can upload assets for their own meeting rooms, and can present their own ESP online. The CVB presents all the combined properties online which finds, presents, and shares the combined information from all the participating venues.